Termos de serviço

Terms of Service

Last updated: 22 October 2026

1. About these terms

These Terms of Service apply to your use of alreoz.com and to every order you place through it. The website is operated under the trading name ALREOZ. Our contact details are set out in our Privacy Policy.

Please read these Terms, our Shipping and Returns Policy, our Privacy Policy and our Cookie Policy before placing an order. By placing an order or using the website, you confirm that you have read and accepted them. If you do not accept them, please do not use the website.

These Terms are written for consumers, meaning individuals who buy goods for purposes wholly or mainly outside their trade, business or profession. Nothing in these Terms affects your statutory rights.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to place an order. By placing an order, you confirm that you meet these requirements and that the information you provide is accurate and complete.

3. Products and availability

We aim to describe and photograph our products as accurately as possible. Colours may vary slightly because of differences between screens and lighting, and measurements are given as a guide and may vary by one to two centimetres. Please read the product description before buying.

Product availability can change without notice. We may withdraw or discontinue a product at any time. This does not affect orders we have already accepted.

4. Prices and payment

All prices are shown in pounds sterling (GBP). Any delivery charge is shown at checkout before you pay. Where we show a reduced price, any earlier price shown alongside it will be a price at which that item was genuinely offered for sale on our website.

Payment is taken when you place your order, through third-party payment providers. Your card details are handled by those providers and are not stored by us. We may carry out fraud and security checks before accepting an order and may decline or cancel an order that does not pass those checks.

If an item is listed at an incorrect price due to a clear error, we may cancel the affected order and refund you in full, or offer you the option to proceed at the correct price.

5. How a contract is formed

Your order is an offer to buy goods from us. We will send you an email acknowledging receipt. That acknowledgement does not mean we have accepted your order. A contract between you and us is formed only when we send you a dispatch confirmation email.

If we cannot accept your order, for example because an item is unavailable or because of a pricing error, we will let you know and refund any payment taken.

6. Delivery

Delivery is covered by our Shipping and Returns Policy, which forms part of these Terms. Risk of loss or damage passes to you when the goods are delivered. You become the owner of the goods once we have received payment in full.

7. Cancellation, returns and faulty goods

Your right to cancel, our returns procedure and your rights if goods are faulty or not as described are all set out in our Shipping and Returns Policy, which forms part of these Terms.

8. Product use

Our products are intended for ordinary personal use. Please follow any care instructions provided. Sunglasses offered in our Sporting range are intended for outdoor use and are not suitable for looking directly at the sun or for driving in low light conditions. If you have a safety concern about a product, please stop using it and contact us.

9. Intellectual property

The website and its contents, including the name ALREOZ, text, images and design, belong to us or are used with permission, and are protected by intellectual property law. You may view the website and print or save extracts for your own personal non-commercial use. You may not copy, reproduce or exploit any part of it for any other purpose without our written permission.

10. Acceptable use

You agree to use the website lawfully and not to:

  • use it fraudulently or in a way that breaches these Terms;
  • attempt to gain unauthorised access to the website or its systems;
  • introduce malicious code or interfere with the operation of the website;
  • use automated tools to extract data without our written permission; or
  • place orders using payment details you are not authorised to use.

We may suspend or restrict access where we reasonably believe these rules have been broken.

The website uses third-party services for hosting, payment, fulfilment and delivery, and may link to external websites. We are not responsible for those services or sites, and their use of your data is governed by their own terms and privacy notices.

12. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, defective products under the Consumer Protection Act 1987, or any other matter that cannot lawfully be excluded, including your rights under the Consumer Rights Act 2015.

Subject to that, if we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach. We are not liable for loss of profit, loss of business or business interruption, as our goods are provided for domestic and personal use.

Our total liability in relation to any order is limited to the total price paid for that order.

13. Events outside our control

We are not liable for any delay or failure caused by events outside our reasonable control, such as severe weather, carrier disruption, customs delays or acts of government. If such an event affects your order and continues for a significant period, you may cancel and receive a full refund for goods not delivered.

14. Privacy and cookies

How we collect and use personal data is explained in our Privacy Policy. How we use cookies is explained in our Cookie Policy.

15. Changes to these Terms

We may update these Terms from time to time. The Terms in force when you place an order will apply to that order. The date at the top shows when they were last updated.

16. Complaints

If you are unhappy with any aspect of our service, please write to [CONTACT EMAIL]. We will acknowledge your complaint within three working days and aim to resolve it as quickly as possible.

17. Governing law

These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also rely on the mandatory consumer protection laws of that country. You may bring proceedings in the courts of the part of the United Kingdom where you live.

18. Contact

For any questions about these Terms, please write to [CONTACT EMAIL].